Investor Charter & Complaint Data

Strategic transparency and regulatory compliance for Research Analyst (RA) services at CANDWICK MILLIONBRAINS.

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Business Transacted by Research Analyst

To publish research report based on the research activities of the RA.
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually.

Services Provided to Investors

Onboarding of Clients.
Disclosure to Clients.
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

Grievance Redressal Mechanism

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

Physical Complaints

Office of Investor Assistance and Education,
SEBI Bhavan BKC, Plot No.C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (East),
Mumbai – 400051, Maharashtra.

Investor Responsibilities

Do's

Always deal with SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for SEBI registration number.
Refer to the list of all SEBI registered Research Analysts on SEBI website.
Pay attention towards disclosures made in the research reports before investing.
Pay through banking channels only and maintain signed receipts.
Check research recommendations before buying or applying in public offers.
Ask relevant questions and clear doubts before acting on recommendations.
Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts

Do not provide funds for investment to the Research Analyst.
Don’t fall prey to luring advertisements or market rumours.
Do not get attracted to limited period discount or other incentives.
Do not share login credentials and password of your trading/demat accounts.

Complaint Data

Data for the month ending – November

Sr. No.	Received from	Pending at end of last Month	Received	Resolved*	Total Pending#	Pending > 3months	Avg Resolution time^
1	Directly from Investors	Nil	Nil	Nil	Nil	Nil	Nil
2	SEBI (SCORES)	Nil	Nil	Nil	Nil	Nil	Nil
3	Other Sources (if any)	Nil	Nil	Nil	Nil	Nil	Nil
Grand Total		Nil	Nil	Nil	Nil	Nil	Nil

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

Sr. No.	Month	Carried forward from previous month	Received	Resolved*	Pending#
1	November	0	0	0	0
Grand Total		0	0	0	0

Trend of annual disposal of complaints

SN	Year	Carried forward from previous year	Received	Resolved*	Pending#
1	2024-25	0	0	0	0
Grand Total		0	0	0	0

*Inclusive of complaints of previous years/months resolved in the current period. #Inclusive of complaints pending as on the last day of the period.